Melbourne, VIC, Australia
Five9 is a global company with an Australian office in Melbourne. It builds software to help customer support contact centres to be more efficient by reducing time to answer, eliminating manual tasks, making it faster to handle inquiries, and eliminating unnecessary calls by providing information upfront.
It also helps companies provide "omnichannel" support across phone, email, text, and social media.
One of the main goals of the product is to give customer support agents all the tools they need to be efficient and productive. This includes things like unified communications, a desktop app, customer relationship management tools, and AI assistance.
The platform now operates at impressive scale, with 2,500+ contact centre customers worldwide, and 7+ billion minutes of call time logged through the platform.
Five9 is a global company with an Australian office in Melbourne. It builds software to help customer support contact centres to be more efficient by reducing time to answer, eliminating manual tasks, making it faster to handle inquiries, and eliminating unnecessary calls by providing information upfront.
It also helps companies provide "omnichannel" support across phone, email, text, and social media.
One of the main goals of the product is to give customer support agents all the tools they need to be efficient and productive. This includes things like unified communications, a desktop app, customer relationship management tools, and AI assistance.
The platform now operates at impressive scale, with 2,500+ contact centre customers worldwide, and 7+ billion minutes of call time logged through the platform.
“Five9 has made AI and automation our North Star.”
“Fantastic culture that C-level have as their main focus. Modernised software tooling such as CI/CD, one-click deployments, etc. Competitive base salary with performance bonuses and stock plans.”
The company's vision for AI involves giving contact center agents, supervisors and managers user interfaces that guide and summarize their work, identify areas of coaching and support and automate repetitive interactions.
The team also wants to let contact centres create, deploy and train their own AI models.
The company's vision for AI involves giving contact center agents, supervisors and managers user interfaces that guide and summarize their work, identify areas of coaching and support and automate repetitive interactions.
The team also wants to let contact centres create, deploy and train their own AI models.
The engineering team at Five9 runs on agile and CI/CD, with engineers collaborating with Product Managers, Architects, and Testers to build the company's microservices platform.
Two of the company's most interesting technical areas include AI and VOIP. The Voice Clients team works with technologies like SIP, RTP, WebRTC, and VDI and builds telephony systems and real-time communications software.
Meanwhile, the AI team is exploring the field of Interactive Voice Response (IVR) and conversational interaction management, and uses AI speech tools like Google Speech, Dialogflow, IBM Watson and Amazon Lex.
Engineers are expected to take operational responsibility for services owned by the team, including potentially taking part in an on-call rotation.
The engineering team at Five9 runs on agile and CI/CD, with engineers collaborating with Product Managers, Architects, and Testers to build the company's microservices platform.
Two of the company's most interesting technical areas include AI and VOIP. The Voice Clients team works with technologies like SIP, RTP, WebRTC, and VDI and builds telephony systems and real-time communications software.
Meanwhile, the AI team is exploring the field of Interactive Voice Response (IVR) and conversational interaction management, and uses AI speech tools like Google Speech, Dialogflow, IBM Watson and Amazon Lex.
Engineers are expected to take operational responsibility for services owned by the team, including potentially taking part in an on-call rotation.
An ownership mentality which includes supporting your team's services over the long-term and possibly being on-call.
An enthusiastic and positive attitude to work.
Undaunted by Five9's complex problems, systems, and polyglot tech stack.
The team values clarity in both written and verbal communication, and a willingness to document your work.
The team's services are always built with scalability and high-availability front of mind.
Company social events scheduled every other month.
Mental health and wellbeing support through an EAP.
Life, accident, and disability insurance
This page was created for editorial purposes and is not affiliated with Five9. Despite our best efforts some information may be outdated or contain inaccuracies.
Do you work at Five9? Claim this page